Privacy Policy | Shiv Nadar University
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Privacy Policy

We, at Shiv Nadar University (hereinafter referred as "SNU") value your trust and respect your online privacy. In order to honour that trust, we adhere to ethical standards in gathering, using and safeguarding any information you provide. This Privacy Policy governs your use of our Application, Website, Content and Services (hereinafter referred as "Services") and any other associated website, application, product, content and service managed by “SNU”. Please read this privacy policy ("Policy") and the Terms of Services ("Terms") provided on our Applications and Websites carefully before you start the use of these “Services”.

USER PROVIDED INFORMATION
Our “Services” may obtain and store the information you provide, when you browse, access, download or register on them. When you register with us, you generally provide:

  1. Your personal information such as Name, Email Address, SNU Net ID, SNU Net ID Password, etc.;
  2. Information you provide us when you contact us for help;
  3. Information or data you enter into our system when using our “Services”

The said information collected from the users could be categorised as "Personal Information", "Sensitive Personal Information" and "Associated Information". Personal Information, Sensitive Personal Information and Associated Information shall collectively be referred to as "Information" in this “Policy”.

We may use this “Information” to contact you from time to time and to provide you with important updates. We will not differentiate between who is using the device to access our “Services”, so long as the log in/access credentials match with yours. In order to make the best use of some of our “Services” and to enable your “Information” to be captured accurately, it is essential that you log-in, using your own credentials (SNU Net Id and SNU Net Id Password) and do not disclose your credentials to anyone.

AUTOMATICALLY COLLECTED INFORMATION
In addition, our “Services” may collect certain data automatically, including but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use and information about the way you use our “Services”. As is true of most Mobile applications, we also collect other relevant information as per the permissions that you provide.

USE OF PERSONAL INFORMATION
We do not use the collected “Information” to analyse individual’s preferences or pattern, to conduct research or to administer and manage the “Services”. SNU will occasionally send email notices or SMS to contact you regarding communication about our “Services” and other relevant information.

We may disclose “Information”:

  1. As required by law, such as to comply with a legal process;
  2. To enforce applicable Terms of Services, including investigation of potential violations thereof;
  3. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
  4. To our trusted service providers who work on our behalf and have agreed to adhere to the rules set forth in this “Policy”;

COOKIES
We send cookies (small files containing a string of characters) to your device, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster and aggregated to determine user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

LINKS
We may present links in a format that enables us to keep track of whether these links have been followed. We use this “Information” to improve our customized content. Clicking on links may take you to sites within and/or outside our domains (snu.edu.in and snu.in). We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to “Information” collected by our “Services”.

ALERTS
We may alert you by email, phone (through SMS/call), in-app notifications and/or any other means to inform you about “Information” which we feel might be useful for you.

SECURITY
We are concerned about safeguarding the confidentiality of your “Information”. We provide physical, electronic and procedural safeguards to protect Information we process and maintain. For example, we limit access to this “Information” to authorized employees only, who need to have this access in order to operate, develop or improve our “Services”. Please be aware that, although we endeavour to provide reasonable security for “Information” we process and maintain, no security system can prevent all potential security breaches.

DATA RETENTION
Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and organizational requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space or make the system more efficient.

LOG INFORMATION
When you access our "Services", our servers automatically record information that your browser sends whenever you use our App. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your device.

USER COMMUNICATIONS
When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our “Services”.

YOUR CONSENT
We believe that, every user of our "Services" must be in a position to provide an informed consent prior to providing any information required for the use of the Application/Services/products/Website. By using our App, you are expressly consenting to our collection, processing, storing, disclosing and handling of your “Information” as set forth in this “Policy” now and as amended by us in future. Processing, your “Information” in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your “Information” will be transferred, processed and stored in accordance with the applicable data protection laws of India.

CHANGES TO THIS PRIVACY POLICY
“SNU” reserves the right to update, change or modify this “Policy” at any time. The “Policy” shall come to effect from the date of such update, change or modification.

"SNU” shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and/or information relating to or regarding online transactions using credit cards/debit cards/any other online payment modes and/or their verification process and particulars, nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

The “Terms” in this agreement may be changed by “SNU” at any time.

CONTACT INFORMATION
For any further information / suggestion / queries you may contact us at ithelpdesk@snu.edu.in

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