MENTAL HEALTH SUPPORT SERVICES AT Shiv Nadar IoE

At SNIoE, we believe that student’s mental health is an essential component of their academic, professional and personal success. 

We welcome all students, faculty and staff members of the SNIoE community to avail mental health care facilities available on the campus and online. We seek to support and enhance the psychosocial well-being and development of all students. We have a committed team of professionals to provide a safe, welcoming, and affirming environment for all students. We hope your experience with these services will be beneficial to you. In order for us to best help you, we believe that it is important for you to understand our services. Please read this information carefully and discuss any concerns with your counsellor.

WHOM TO CONTACT? 

Any student keen to get psychological support or help may contact one of the following;

Resource Person with Email id

Designation 

Location & Time

Meet or write to 

Ms. Divya Khatter- [email protected] 

Ms. Shreya Sharma- [email protected]

Counselor, University Health Centre 

Next to Shopping Arcade, F Block

10:00 AM to 6:00 PM

Dr. Saras Prasad

Visiting Psychiatrist, University Health Centre 

Every Thursday 11:00 to 3:00 pm, Next to Shopping Arcade, F Block

Or you may call us at the helpline no. +91-9560517642 or on extension 102.

Use YourDost Online Counselling Services

In addition, Shiv Nadar IoE has a tie-up with India’s largest Online Counselling portal- YourDost Online Counselling & Emotional Wellness Services. Students are advised to register themselves with the portal using the link https://yourdost.com and then make appointments with their respective counselors for an online chat-based/ audio or video session. There are a total of 1000+ counselors offering counseling in regional languages. Counselors’ description, qualification, years of experience, expertise, and time slot availability is given in the portal which will make it convenient for students to pick the counselors of their choice. We do have a 24*7 helpline -18008913499 to connect with an expert anytime. This is a free-of-cost service for the entire Shiv Nadar IoE fraternity.

CONFIDENTIALITY

The purpose of confidentiality in psychological counseling is to encourage you to discuss candidly all the problems you are experiencing and to not withhold information out of concern that it might prove embarrassing to you. Please feel free to discuss any concerns about confidentiality with your counsellor.

Students’ records at the Counselors are not part of any other University record. We do not share information about a student with anyone (including parents, professors, deans, friends, hostel wardens, or peer educators) without a student’s permission, including the fact that they have received counseling. 

The Health Centre SNIoE operates as a team and as such, there may be times when it is appropriate for counsellors to consult the doctor at Health Centre about your care. This is done only after you give your consent to discuss your case with the medical doctor. All staff members of the Health Centre are held to the same standard of confidentiality.

While we place a high value on safeguarding the confidentiality, there are some instances in which laws and procedures of the university may obligate or allow us to release information to others without either your consent or authorization:

  • If a student files a complaint or lawsuit which involves counsellors, then the counsellor may disclose relevant information regarding that student in order to defend against that suit.
  • If a counsellor knows or has reason to suspect, that a child under 18 or that a vulnerable adult is abused, abandoned, or neglected by a parent, legal custodian, caregiver, or any other person responsible for the child’s or adult’s welfare, the law requires that they make a report and involve the relevant stakeholders.
  • If a counsellor believes that there is a clear and immediate probability of physical harm to the student, to other individuals, or to society, they may be required to disclose information to take protective action, including communicating the information to the relevant stakeholders including the potential victim, Dean of Students, Associate Director and Head of Student Life, or family member(s); or they may seek hospitalization of the student. If such a situation arises, every effort will be made to fully discuss it with you before taking any action, and information will be limited to only that information necessary to ensure safety. If you have concerns or questions about confidentiality, please phone our counsellors for clarification.
  • We are happy to consult with parents regarding their concerns about their son or daughter. We are unable to acknowledge whether a particular student is a client unless the student has given us consent to do so. When a student does not agree to disclose any information to parent, a departmental representative will discuss concerns with parents in general terms only.

APPOINTMENTS

  • Students are seen by appointment, except in urgent situations. We request your cooperation in keeping your scheduled appointments. We understand that in some instances, unavoidable circumstances may prevent you from doing so. We would appreciate it if cancellations are made at least 24 hours in advance so that the time can be offered to another student.

CONSULTATION HOURS

    • We are open Monday to Saturday, 10 am to 6 pm. 
    • All students who are new to Counselling services can begin services by direct walk-in.
    • One can call on our helpline no. +91-9560517642 or on extension 102. One can also email us at [email protected] or [email protected] or one can walk into the center and make an appointment as per the timelines mentioned above.
  • In urgent situations, one can call on +91-9560517642 

COUNSELLING SERVICES

All students new to Counselling services will begin services through an initial consult to the counsellor usually within 24 hours of the student’s request. The student can place the request for an appointment with a counsellor by either calling or writing an email to the particulars given above. During an initial consultation, the counselor will ask the student several questions about the current situation as well as gather information about their psychiatric history. With a clearer picture of the student’s needs, a personalized plan will be developed for their care.

Based on the outcome of the student’s initial consult, individual counseling sessions will range from 45-60 minutes. The length and frequency of sessions are planned collaboratively by the counsellor and the student, with consideration for the student’s level of functioning, progress, available supports, and overall demand for services. 

Whenever any urgent need occurs when a student’s coping skills are no longer effective in helping them to manage a situation. Urgent situations are potentially life-altering but not life-threatening. Students with urgent needs may want immediate support. In such cases, Students, faculty, and staff can also request an urgent appointment which is scheduled within the 24 hours of the request through either of the mediums provided above or by direct walk-in between 10:00 to 6:00 PM from Monday to Saturday at the University Health Centre located at ‘F’ block near Shopping Arcade. These appointments focus on helping the student to resolve/cope with the acute situation and assess safety concerns. For immediate support respective hostel wardens needs to be contacted in order to facilitate the logistics. We do have ambulance services available for Mental Health Support facilities as well.

The counsellor will help distressed students to get the care they need by assessing their safety concerns. They will help students to make a plan for getting through the night, the weekend or if indicated the counselor will facilitate hospitalization. 

Emergencies are life threatening situations which require an immediate response. An emergency might involve:

  • Persistent thoughts and/or plans to hurt themselves or someone else
  • Engaging in a life threatening behavior
  • Physical or sexual assault
  • An episode of mania or psychosis

The counsellor will help a distressed student to get the care they need by assessing the safety concerns. They will help students to make a plan for getting through the night, the weekend or if indicated the counselor will facilitate hospitalization. 

SERVICES PROVIDED

Students come to us with concerns regarding psychological or emotional issues, during times of crisis, when their usual coping mechanisms may not be working well, or when they are faced with making difficult decisions. Our counsellors provide crisis intervention, assessment, short-term psychotherapy, group therapy, meditation & relaxation and referral services. We also offer consultation to students, faculty, and staff who are concerned about the well-being of other students. We provide such services without charge to all members of SNIoE community including faculty and staff members. 

PSYCHOLOGICAL COUNSELLING

Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, psychotherapy has also been shown to have many benefits, including improved relationships, increased understanding of oneself, solutions to specific problems, and a significant reduction in feelings of distress. 

The first session will involve an evaluation of your needs. By the end of the evaluation, you will be offered some first impressions and some strategies to help you deal with the issues you came in to address. Therapy is generally most successful when you work actively, both during and between sessions, on things you have talked about with your counsellor. 

CLIENT HANDOVER

In the event of the counsellor leaving the organization, his or her clients would be handed over to the other existing counsellor or a new counsellor. Enough care would be taken to ensure the handover is as smooth as possible.

FEEDBACK

You can send a feedback of our services at [email protected].